Improve Customer Service
Improve customer service with the Customer Service Profile which helps companies select employees with critical customer service skills, and helps establish and maintain the kind of customer oriented culture your industry demands.
Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new customers.
To take it to another level, when a company meets customer expectations, it is ensuring customer satisfaction. However, in this competitive marketplace when customers receive value or benefits beyond what they had expected, the company and the customer service representative has delighted the customer. A truly delighted customer will be more loyal to your company and product than even a satisfied customer.
If you seek to delight your customers, then your business will benefit tremendously from incorporating the Customer Service Profile into your customer service policies. As an investment in your human capital, the Customer Service Profile can have a significantly positive impact on your bottom line.
Fostering outstanding customer service is every employee’s responsibility. Regardless of their position, every employee interacts with external or internal customers or both, and the impression they leave can make or break not only that sale but future sales as well.
The Customer Service Profile will help you select employees with the ability and temperament to enhance the reputation of your organization. Perhaps even more importantly, the Customer Service Profile will help your organization establish and maintain the kind of customer-oriented culture your industry demands. Five versions of the Customer Service Profile are available – four that are specific to the area of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.
The Customer Service Profile is the industry’s leading customer service selection assessment, measuring six behavioral tendencies and two proficiencies associated with excellent customer service. When you hire employees using Profiles Customer Service Profile, you will populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability.